Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 17 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending.
We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.
This role provides response to administrative requirements in accordance with SLA parameters in a processing environment, under supervision. The incumbent is individually accountable for achieving results through their own efforts with support, coaching and direct supervision efforts.KRA’s
SPECIFIC KEY RESULT AREAS:· Follows only those standardized process that have been trained / coached in to provide administrative support.· Provides an indirect service to customers and intermediaries.· Delivers on daily production standards as determined by team leader / coach.· Responds to immediate requirements within procedure.· Uses standard administrative techniques to coordinate own work.· Learner to Moderate level of technical knowledge.· Limited multi skilling across product and process relevant to the business area.
GENERIC KEY RESULT AREAS:
· Co-ordinates own work using standard administrative techniques trained in.Need to be fully multi-skilled across· D elivers on daily production standards as determined by team leader / coach.· Follows only those standardized process that have been trained / coached in to provide administrative support.· Provides an indirect service to customers and intermediaries under direct supervision of a team leader / trainer / coach.· Responds to administrative requirements within procedure(s).
· Accepts and lives the company values.· Accountable for service delivery through own efforts.· Collaborates effectively with others to achieve personal results.· Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months.· Makes increased contributions by broadening individual skills.
· Adheres to service and quality standardsJob Requirements· Information Monitoring· Initiating Action· Ownership· Planning & Organising· Team OrientationTechnical KnowledgeAdditional Details